Frequently Asked Questions

Welcome to our FAQ Page

Returns

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

Below are some examples of common exceptions. 

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must have tags still on and be returned in original packaging
  • Returned items must have no visible signs of wear or use 
  • When the store policy changes due to these unprecedented climate and the return policy is put on hold indefinitely. Return Policy   

If you have any questions regarding your order received, please contact customer service at info@renaissance.coffee or contact us here 

Shipping

Domestic/ US - Shipping

 Order Delivery time:

All orders are shipped PRIORITY/FIRST CLASS USPS & Delivered 5-7 business days from the day you place the order.

International Shipping

Order Delivery time: 

All orders are shipped FIRST CLASS PACKAGE INTERNATIONAL BY USPS & Delivered 7 -15 business days from the day you place the order.* Please note orders might take longer than this depending on the local courier once the parcel has landed in your home country.  

We will email you tracking info as soon as the order is shipped. 

We shall not be held responsible for any shipping deliveries that may
be affected by customs, natural occurrences, transfers from USPS
or any other international courier to the local carrier in your country
or air and ground transportation strikes or delays, nor any extra fees,
customs or back end charges once the package has exited the United
States.


Packages undelivered by USPS and/or their international shipping partners will be cancelled and refunded once received and processed at our shipping hub.  

We know you are excited to get your order, but don't worry! This just means you're checking it too quickly. We print our shipping labels, notify you and then ship it out. You are our first priority.

US/Domestic Shipping*

We will email you tracking info as soon as the order is shipped.  

On occasion Renaissance Coffee offers shipping promotions, at which time domestic customers receive free shipping with no minimum spend required. These promotions may change periodically. Renaissance Coffee ships to most countries worldwide via USPS for all domestic and international couriers for all other international orders/packages. 

 

Order Delivery time:

All orders are shipped PRIORITY/FIRST CLASS USPS & Delivered 5-7 business days from the day you place the order.

🚚 FREE SHIPPING ON ALL USA ORDERS 🚚 NO MINIMUM SPEND REQUIRED

International Shipping*

*We ship worldwide including to the UK, US, Canada, Australia & New Zealand 

🚚 ORDERS OUTSIDE THE USA ARE SUBJECT TO USPS INTERNATIONAL RATES 🚚 


**Shipping & Handling Charges are as follows:

**Rates are based on your customer’s address and the weight and dimensions of their order.

Order Delivery time: 

All orders are shipped FIRST CLASS PACKAGE INTERNATIONAL BY USPS & Delivered 7 -15 business days from the day you place the order.* Please note orders might take longer than this depending on the local courier once the parcel has landed in your home country.  

PS: We will email you tracking info as soon as the order is shipped.  

Uncategorized

If you have any questions about your order or delivery times, please contact customer service at info@renaissance.coffee 

If you have any questions about making changes to your order, please contact customer service at info@renaissance.coffee or use the chat Icon available 24hrs on our website to start a chat session with one of our Customer Service Rep.

Our coffee products are exclusive available through this online store. That's why we can guarantee the best prices and cut out unnecessary margins from the middlemen that raise the retail coffee prices. 

Our coffee blends are a light-medium-dark roast of select Latin American, African and Asian coffees perfectly blended for full flavor, offering nutty hints with mild fruity tones and a gentle cocoa aftertaste. The Shade grown in the Central American rain forests and in volcanic soil near the Amazon rain forest, these blended coffees make a rich, delicious cup. Environmentally friendly washed processing and full sun dried for up to 7 days. Furthermore, we thoroughly check the quality of our coffee goods, working only with reliable suppliers so that you only receive the best quality products. 

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